Shocking comments from Airline Exec. about Travel Agents
In a recent article about Easyjet’s agreements with Amadeus and Galileo, Ryanair’s communication head, Peter Sharrard referred to travel agents as “parasites” and “rip-off middlemen”. As a direct to...
View ArticleFlightCentre buys Liberty Travel and Adds 193 more stores
I realize this isn’t really technology related, but this news item came to me directly from Sean Sutherland, VP of E-Commerce at FlightCentre. By purchasing Liberty Travel, FlightCentre has just made...
View ArticleMichelle Peluso – CEO of Travelocity – Evolving the user interface
Michelle Peluso, CEO of Travelocity focused her talk on improving the user interface for consumers of travel products. The presentation was the first of an excellent series of presentations by top...
View ArticleThe Value of Travel Agents – Customer Service
I recently posted the summary of the presentation by Steve Barnhart, CEO of Orbitz. One the key points presented by Mr. Barnhart is that technologies are very good at aggregating and distributing...
View ArticleThe Value of Travel Agents – Unique Products & Value Add Services
An interesting article was posted by Travelmole.com today that strongly support my view that travel agents need to differentiate themselves by focusing on a niche and providing value added services....
View ArticleSmall Travel Agencies have advantage in Social Media
It’s not very often that small travel agencies have any kind of advantage over their much larger and better funded counterparts, but when it comes to Social Media they have a distinct advantage. Small...
View ArticleTravel Agents Finding Relevance Amidst Web 2.0
I read an article today on Boston.com which I found really interesting. Firstly, it confirmed something that I have been arguing for a long time, that travel agents can find relevance in the new age...
View ArticleTravel Agents Adding Value with Zicasso.com
In a recent post titled “Travel Agents Finding Relevance Amidst Web 2.0” I mentioned a site called Zicasso.com. In the post I misspelled the domain and within a day I received a message from the CEO...
View ArticleTravel Has Much to Learn from E-Commerce – Pricing & Distributed Risk
In the retail supply chain you have manufacturers who make products, distributors/wholesalers who ship and distribute the products, and retailers who sell the products to end consumers. At each level...
View ArticleTravel Innovator Review – Amadeus One
There are 79,000 corporate travel agents and $145Bworth of sales generated by travel managers. AmadeusOne is a corporate tool that brings all the ingredients of corporate travel together into one tool....
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